Refund policy
Last updated 7 November 2026
Products, orders, bookings and tickets on Mystash.bio are sold by the business or creator whose page you bought from — not by Mystash.bio. This page explains who to contact and how refunds work.
Who you are buying from
- The seller named on the shop card is the seller of record. They set prices, fulfil the order and decide refunds and returns.
- Online payments go directly to the seller's own Stripe account. Mystash.bio takes no commission and does not hold your money.
Asking for a refund or return
- Contact the seller first, quoting your order code. You can find it in My orders and in your confirmation email.
- Sellers who accepted an online payment can refund it in full from their orders panel. Refunds go back to the original card, usually within 5–10 business days.
- Orders paid at the counter or at the door are refunded by the seller in person, in line with their own policy.
- Tickets follow the event host's policy. If an event is cancelled, the host should refund your ticket.
Your consumer rights
Nothing here limits rights you have under consumer law where you live — for example, remedies for faulty goods or services that weren't provided.
If you can't reach the seller
Contact us with your order code. We can't refund payments on a seller's behalf, but we can follow up with sellers who don't respond and act on accounts that break our terms.